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when the heels get taken off it's still doing this pose is there any way that I can fix it without going into blender
check for a shapekey being used, most model bases use a shapekey for heels specifically, though if you cant find it then its default shape is that. (basically sol if you dont wanna open blender/find the body base used if its a kitbash avatar)
simple just make a blendshape toggle